Troubleshooting Guide

This help article applies to CloudShell 9.3. To see the latest, click here.

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Network Issues between Quali Server and the Execution Servers

If you are experiencing network-related issues between Quali Server and an Execution Server, such as the following, you are advised to contact Quali Support at: support.quali.com.

Quali Support can assist you in testing your network and in adjusting your configuration to help solve these issues.

  • The Execution Server's connection status changes frequently from online to offline.
  • The Execution Server appears offline even though the QsExecutionServer.exe Windows process is running as seen in the Execution Servers - Servers Page.
  • Commands seem to take longer than usual on the Execution Server as seen in the Execution Servers - Commands Queue Page.
  • Errors occur when attempting to stop a command or a test from the Execution Servers - Executions Page or during execution, see Run Commands.